Returns & Exchanges
At Silki, we want you to be completely satisfied with your beauty experience. If your purchase isn't a perfect match, you can return or exchange unopened products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Safely pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.
Ship It Back
Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing